Contact

About Us / Contact Us

For Questions Regarding Hotels, Tours or Transfers:

Click the "Live Help" button to chat live or send an email to our customer service staff. There is a Live Help button on the rates and reservations page of every hotel, tour and transfer. If Live Help is closed, you will be able to send an e-mail inquiry by clicking the Live Help button.

For Questions Regarding an Existing Reservation or to Print a Copy of Your Reservation Voucher: If you have already made your reservation and have your reservation number, click HERE to print out another copy of your travel voucher. For assistance, call or e-mail the contact information for the customer service rep handling your reservation that is on your reservation voucher.

About Us / Contact Us

Vallarta Vacation Guide, owned by CSLI, LLC and based in Cancun, Mexico, offers you secure online reservations at discounted rates for hotels, tours and airport transfers in Mexico's most popular vacation destinations. Our web site also offers travelers comprehensive travel guides to Puerto Vallarta and surrounding areas, as well as maps, 360 Virtual Tours, Travel Tips and more. We have partnered with E-Travelsolutions to handle our secure online reservations and ground services, a local reservations service that serves more than 120,000 tourists a year.

Vallarta Vacation Guide: 57 Av. Bonampak, SM2-A, Mz. 11, Int. 2, Cancun 77500 Q. Roo, Mexico
E-Travelsolutions: Paseo Kukulcan km. 5.5 Z.H., Cancun 77500 Q. Roo, Mexico
Telephone: (52-998) 881-72-06 / (52-998) 881-72-02
Fax: (52-998) 881-72-11

Reservations Policy

	Billing Policy:
	Your information is being submitted on a secure line, we do not provide information to any 3rd party.
	We accept Visa, Master Card and American Express. If you do not have one of these credit cards you can send us a wire transfer to our bank in Miami or a Certified check to our Atlanta Office. Please contact one of our Travel Consultants for further details.
	Rates quoted are in US dollars and the transaction amount will be converted to Mexican Pesos at the exchange rate on the date of the transaction. Please note that the amount which will be posted on your monthly billing statement can differ up to three percent due to fluctuating international currency exchange rates. Viajes Beda S. A. de C. V. cannot be held responsible for fluctuating exchange rates and by accepting these policies you acknowledge that you have been advised of the exchange rate fluctuations and agree to our processing the transaction in Mexican Pesos.
	Despite our best efforts, there may be a small number of mis-priced items in our database. Rest assured, however, that we verify prices as part of our confirmation procedures. If an item's correct price is lower than our stated price, we charge the lower amount. If an item's correct price is higher than our stated price, we will contact you for instructions or cancel your order and notify you of such cancellation.
	The corresponding reservation amount will be charged to your credit card once submitted and reservation status shows confirmed.

	Cancellation Policy:
	Hotel Reservations:
	Reservations cancelled more than 14 days prior to arrival date are subject to a charge of 10% of the total amount of the reservation.
	Reservations cancelled 14 - 2 days prior to arrival date are subject to 2 night charge.
	Cancellations made within 24 hrs prior to arrival or no shows are 100% non-refundable.
	Christmas, New Year’s and Easter:
	Reservations cancelled more than 30 days prior to arrival date are subject to a charge of 10% of the total amount of the reservation.
	Reservations cancelled 30 - 22 days prior to arrival date are subject to a 3 night charge.
	Cancellations made within 21 days prior to arrival or no shows are 100% non-refundable.
	Tours & Transportation:
	Reservations cancelled more than 2 days prior to arrival date are subject to a charge of 10% of the total amount of the reservation.
	Cancellations made within 48 hours prior to arrival date or no shows are 100% non-refundable.

Security

Our reservations pages use Verisign Certificate SSL 3.0 to protect the data you send from your browser to our site and database. The data recorded in our database is also written using an encryption security system. Normal operation of the site does not enable security for all pages due the secure pages encryption slows down the speed. The security is only enabled when you start a transaction that involves vital data that goes to the database, like when you make or modify a reservation.

Privacy Policy

Reservations are handled by the secure, encrypted reservation systems of Viajes Beda S.A. de C.V., which has created this privacy statement in order to demonstrate their firm commitment to privacy.

General Aspects
They use your IP address to help diagnose problems with our server, and to administer our Web site. They use cookies for other purposes. Their site's registration form requires users to give them contact information (like their name and email address).

Customer Data
Their site uses an order form for customers to request information, products, and services. They collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.

Security
The site has security measures in place to protect the loss, misuse and alteration of the information under their control. Their site provides users the opportunity to opt-out of receiving communications from them and their partners at the point where they request information about the visitor. This site contains links to other sites. They are not responsible for the privacy practices or the content of such Web sites.

Changing Data
The site gives users the following options for removing their information from the database to not receive future communications or to no longer receive our service.

Disclaimer: www.vallartavacationguide.com has tried to make the information on this web site as accurate as possible, but it is provided 'as is' and we accept no responsibility for any loss, injury or inconvenience to users of this site resulting from this information.